Provides all around customer delight

  • Provides holistic solution to a varied segment of consumer electronics, home appliances, office automation, computing and networking needs.
  • Provides its customers the much needed service warranty across the UAE and GCC network. The warranty offered is backed by a strong service provider, and ensures that the customer gets the best of service in the region at all times.
  • Collection and delivery service points for customer units cater to ‘services and repair’ across key retailers and sales outlets are easily accessible to its customers.
  • The turn around time is based on the extent of service and the category of products and usually takes until 4 hours to 7 days.


    Sands International provides strong logistics support to its partners

  • Is a backward integration specialist for 108 plus Lulu network stores across varied categories - Consumer Electronics / Information Technology / Telecom/ Household Appliances - across GCC.
  • Partners with niche and smart products and aims to become a regional player for Technology driven brands.
  • Is all out to set the best achievable standards for service and logistics by providing all round customer delight.
  • Packages consumer friendly service and apps through our technology sister concern (ISYX) with the consumer products distributed by Sands International.
  • Serves as a distribution arm for all our key channel partners.
  • Operates on a hub & spoke set up with the main distribution warehouse in Jebel Ali and sub distribution facilities in other GCC countries.


    Sands International takes customer service to another level. Our unparalleled backend and front-end customer care solutions for consumer electronics, home appliances & mobile communication ensure an optimized, consistent and reliable repair and maintenance services process across all product categories within GCC.

    By providing state-of-the-art equipment and operated by highly skilled technicians, we enable all leading electronic device manufacturers, insurance providers, mobile network operators and retailers to deliver a high-quality customer experience, while running their in-warranty and out-of-warranty repair operations at the highest efficiency levels.

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